Excellentpipes.com is a Czech based company. We create top quality hand made glass products. We are registered with the commercial register and our VAT number is CZ26852519.
All the products available on our websites are hand made in our own workshops and we also have a full control of the distribution and the sales.
Czech Republic is located in the center of Europe and the capital is Prague. Our region is also famous for Bohemian Crystal and the best hockey player Jaromir Jagr was born here. The tradition of Bohemian glass dates back to the 14th century. We are a member of European Union and our neighboring countries are Poland, Slovakia, Germany and Austria.
Excellentpipes.com has five years of tradition and experience in customer service and logistics. We always go the extra mile to serve our clients even better. We make sure you will receive exactly what you have ordered and in the shortest time possible.
Thank you. Our policy is to reply to customers emails within 24 hours.
Your delivery will be free of charge if you place an order over $99.00 and select cheapest delivery method. Applies to all countries.
Yes, we do. After placing an order you will immediately receive an e-mail confirmation. Orders are shipped without delay by the following business-day.
The delivery takes approximately two weeks (10 business days), depending on the destination. If you don't receive your order within one month, please contact us, have your order number ready and we will assist you.
There are advanced and reliable shipping services within the countries of EU and delivery takes no longer than 3-5 working days.
Packages are sent every business day
Yes it is - by using the Express Mail Service (EMS) or FEDEX. But it is much more expensive than common delivery. The price depends on weight and size of your package and it can be between $50 and $250. Rather we recommend you to place your order in advance especially if you are buying a present.
Unfortunately, we are not able to arrange any special delivery requirements. We use the services of the Czech post and its partners, eg. USPS in the USA. If you are not at home at the moment of the delivery, a notification will be left for you and you can collect your delivery at the local post office.
Yes you have to.
Even though this happens very rarely and usually with the bigger products, you can rest assured we will replace your item. All you need to do is send us a clear picture of what has been broken.
If your parcel is not delivered within one month, please contact us and we will make the necessary arrangements. If your parcel was lost we will send you a replacement free of charge.
If your parcel is not delivered within one 10days, please contact us and we will make the necessary arrangements. If your parcel was lost we will send you a replacement free of charge.
We use the services of Ceska Sporitelna, which is the biggest bank in Czech Republic. You are transferred directly to their credit card payment gate during the payment process, which is absolutely secure due to the 3D Secure system used by bank.
The safety of your personal data is assured by Thawte certification. All data are transferred via SSL protocol (Security Socket Layer, https) and are encrypted in our database.
No, different addresses are not a problem.
You can display prices and transactions can be made in American dollars (USD), Euros (EUR) and British pounds (GBP).
No, you only pay for the products you have chosen and delivery fees (shipping, handling, packaging).
There are several different free gifts to choose. Availability of each one is conditioned by minimal order value. The more order value is, the more valuabe gifts will be available! Check your cart for free gifts.
Right now you can choose from this gifts, if you order for more than $ limit:
| $29 | $39 | $49 | $69 |
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You will receive a set of glass screens for free with each bong or bubbler.
We usually include more valuable glass gifts for bigger orders.
Of course, there is a free shipping and a free gift with every order above $99.00.
Yes, if you send cash or cashier's check we will send you a free gift in return. Please be advised that the delivery will take a bit longer as we have to receive the cash or the check first.
In most countries there is no problem. If you are not sure, please learn about your local law.
According to a local law only adults above 18 years old can order our products.
As we are the producers as well as the distributors of our pipes, there is no additional cost and our prices remain very reasonable.
The color of the glass can change according to the light conditions, eg. with a dark background the color turns blue and with a light background the color turns yellow.
Yes, you can. You can put your pipe into a tepid water with the soap or detergent and slowly bring to a boil. Don't insert a cold pipe into a boiling water and also don't pour a cold water over a hot pipe. You can also use a slim brush for cleaning of the inside chamber of the pipe.
Our bongs are made out of a special type of glass called Pyrex (Duran, Simax). Thats why all our products are solid, lightweight and quite hard.
We offer wide choice of designs and our pipes are hand made, so every piece is unique. At the moment we don't offer custom made products but we recommend you to check our website for new designs regularly.
You can tell your friends about us or place our links on your website or forum. We really appreciate it. Or also if you want to make some money, please read mor about our affiliate program here.
We would be pleased to exchange links with you. Just read this for more info..
No, we don't. In the time we have no manufacture capacity for wholesalers.
Please contact us and we will do our best to assist you.
Dear customers,
our product are inteded for smoking tobacco and cigarettes.
We are not responsible of any misuse.
Thank you for understanding.
As we are makers of bongs, bubblers, pipes, one-hitters and other glass smokeshop goods, we can modify any of our bongs or pipes according to your needs. We make glass pipes and water bongs for a long time and our production methods are traditional and proved. It is a precise hand work and art glass blowing. See video from our glassworks!
Bongs offered in our bongs shop are light, but also hard and durable, made from Pyrex (PHX). The pipe shop offers glass pipes made from the same material. Our glass products are very popular also for their color changing effect (CCG), which is done by adding raw silver on the glass surface in high temperatures. Bongs, pipes and one-hitters with this effect are very cool and look crazy.
You can also get a free pipe or free one-hitter with your order, and you will get a set of free jax screend with every bong you buy here!
Photos of our products you see here are photographed so that most match the real appearance in normal daylight. Unlike many of our competitors, we are not trying to fool our customers.
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